1. What we collect
When you request a trial license through the form on the downloads page, we record:
- your email address;
- your IP address and your browser's user-agent string;
- the version of the website the form was submitted from, and the date and time of the request;
- a copy of the license file we issue to you, and its checksum.
Browsing the site requires no account and involves no other collection beyond the standard web-server logs described in section 4.
2. Why we collect it
- Email address: to issue and deliver your license file, to answer support requests about it, to protect the licensing service against abuse, and to compile aggregate statistics about the licensing service that do not identify you. No newsletters, no marketing.
- IP address and user agent: to rate-limit the form, prevent abuse of the licensing service, and investigate security incidents.
- Site version and timestamp: to know which release of the site a request came from and when, for support and audit.
- Archived license copy: to re-send your existing license if you lose it (without issuing a new one) and to debug licensing problems.
We do not use this information for advertising, we do not sell it, and we do not share it with anyone except the service providers named in section 3.
3. Where it is stored and who sees it
License-request records are stored in a private database on our server, accessible only to the deepheap operator. Our application logs and internal notifications identify requests by a truncated cryptographic hash of the email address, never the address itself. License emails are delivered through Amazon Web Services (Amazon SES), which processes your email address for delivery only. We use no analytics providers and no advertising networks.
4. Web-server logs
Like most websites, our web server keeps standard access logs: IP address, requested URL, user agent, and timestamp. They are used for security and operational monitoring of the site, are kept for a limited period, and are not combined with any marketing profile (we have none).
5. How long we keep it
License-request records are kept for up to two years after your most recent license request, then deleted. We also keep a suppression list of email addresses the form must no longer send mail to: addresses whose owners asked us to delete their data (section 6), addresses whose license mail was reported as spam, and addresses we block to protect the service. Because the list is what enforces the block, entries stay on it until you ask us to remove yours.
6. Your rights
You may ask to access, correct, or delete the personal information we hold about you. Write to support@deepheap.io; the message "delete my license request data" is enough. Requests reach the person responsible for the protection of personal information and are answered within 30 days.
If you are in Quebec and are not satisfied with our answer, you may file a complaint with the Commission d'accès à l'information du Québec. Elsewhere, you may contact your local data-protection authority.
7. Cookies and trackers
The site sets no cookies and loads nothing from third-party servers. If you use the light/dark theme toggle, the preference is stored in your browser's local storage and never leaves your device.
8. Changes to this notice
If our practices change, we will update this page and its date before the change takes effect.